Shipping Policy

At Munnar Ezra Tea Pvt Ltd, we are committed to delivering your products safely and promptly. This Shipping Policy explains our delivery process, charges, and estimated timelines.

1. Shipping Areas

We currently ship to all locations within India. For international shipping, please contact our customer support.

2. Shipping Charges

• Standard shipping within India: ₹50 per order.
• Free shipping on orders above ₹999.
• Additional charges may apply for remote locations.

3. Order Processing Time

• Orders are processed within 1–2 business days after payment confirmation.
• Custom or bulk orders may take 3–5 business days for processing.

4. Delivery Time

• Standard delivery typically takes 3–7 business days within India.
• Delivery times may vary based on location, courier service, and unforeseen circumstances.
• You will receive a tracking number via email once your order has been dispatched.

5. Damaged or Lost Shipments

If your product is damaged or lost during transit:

• Contact us immediately at sales@ezra.co.in or call +91 85930 00095 / +91 62382 49292.
• Provide your order details and photos of any damaged items.
• We will arrange a replacement or refund as quickly as possible.

6. Contact Us

For any questions regarding shipping, please reach out to:

Munnar Ezra Tea Pvt Ltd
CHITHIRAPURAM POST OFFICE, THATTATHIMUKKU, Munnar 685565

Contact Number: +91 85930 00095, +91 62382 49292

Email: sales@ezra.co.in

Effective Date: 18 December 2025