Privacy Policy
At Munnar Ezra Tea Pvt Ltd, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or interact with our services.
1. Information We Collect
We may collect the following types of information from you:
- Personal information such as name, email address, phone number, and shipping/billing details when you place an order or contact us.
- Non-personal information like browser type, IP address, device type, and browsing behavior to improve our website experience.
- Payment information, which is securely handled by our trusted payment partners and is not stored on our servers.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders.
- To communicate with you regarding your orders, promotions, and updates.
- To improve our website, products, and services.
- To comply with legal obligations.
3. Sharing Your Information
We respect your privacy and do not sell or trade your personal information. We may share your information only in the following cases:
- With trusted third-party service providers who assist us in operating our website and fulfilling orders.
- When required by law or legal processes.
- To protect our rights, safety, or property, and that of our users.
4. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us understand user behavior, improve site performance, and provide personalized content. You can manage your cookie preferences through your browser settings.
5. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
6. Your Rights
You have the right to:
- Access and review the personal information we hold about you.
- Request correction or deletion of your personal information.
- Opt out of promotional communications.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies when visiting them.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We recommend reviewing this policy periodically.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Munnar Ezra Tea Pvt Ltd
CHITHIRAPURAM POST OFFICE, THATTATHIMUKKU, Munnar 685565
Contact Number: +91 85930 00095, +91 62382 49292
Email: sales@ezra.co.in
Effective Date: 18 December 2025