Terms and Conditions
Welcome to Munnar Ezra Tea Pvt Ltd website. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
1. General
These terms apply to all users of our website. By using our website, you confirm that you accept these terms and agree to comply with them.
2. Products and Services
- We strive to provide accurate product descriptions and images. However, actual products may vary slightly.
- All prices are in Indian Rupees (₹) and are subject to change without prior notice.
- We reserve the right to discontinue or modify any product or service at any time.
3. Orders
- All orders are subject to acceptance and availability.
- We reserve the right to refuse or cancel any order for reasons including product unavailability, errors in pricing or product information.
- Once your order is confirmed, you will receive an email confirmation with order details.
4. Payment
- Payments can be made via the available online payment methods.
- We are not responsible for payment failures due to bank or payment gateway errors.
5. Shipping and Delivery
Shipping and delivery are governed by our Shipping Policy. Please review it for details on delivery times, charges, and procedures.
6. Returns and Refunds
Our Return and Refund Policy governs returns and refunds. For more details, please visit our Return & Refund Policy.
7. User Conduct
- Users must not misuse our website or engage in fraudulent activity.
- Sharing login credentials or attempting unauthorized access to the website is strictly prohibited.
8. Intellectual Property
All content on this website including text, images, graphics, logos, and design elements are the property of Munnar Ezra Tea Pvt Ltd and protected under copyright laws.
9. Limitation of Liability
Munnar Ezra Tea Pvt Ltd will not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
10. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website.
11. Governing Law
These terms are governed by and construed in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Kerala.
12. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Munnar Ezra Tea Pvt Ltd
CHITHIRAPURAM POST OFFICE, THATTATHIMUKKU, Munnar 685565
Phone: +91 85930 00095, +91 62382 49292
Email: sales@ezra.co.in
Effective Date: 18 December 2025