Return & Refund Policy
At Munnar Ezra Tea Pvt Ltd, we want you to be completely satisfied with your purchase. This Return & Refund Policy outlines the process for returning products and requesting refunds.
1. Eligibility for Returns
Products can be returned under the following conditions:
- The product is unused, unopened, and in its original packaging.
- Returns are requested within 7 days of receiving the product.
- Proof of purchase (invoice or order confirmation) is provided.
2. Non-Returnable Items
Certain products cannot be returned, including:
- Opened or used tea or coffee products.
- Customized or bulk orders made as per customer specifications.
- Products damaged due to improper storage or handling after delivery.
3. How to Request a Return
To request a return, please follow these steps:
- Contact our customer support at sales@ezra.co.in or call +91 85930 00095 / +91 62382 49292.
- Provide your order details and reason for the return.
- Our team will guide you on the return process and provide the return address.
4. Refund Process
Once we receive the returned product and verify its condition:
- Refunds will be issued to the original payment method within 7–10 business days.
- Shipping charges are non-refundable unless the return is due to a defective product or incorrect shipment.
- We reserve the right to refuse refunds if the product does not meet the return conditions.
5. Damaged or Incorrect Products
If you receive a damaged or incorrect product:
- Contact us immediately at sales@ezra.co.in or call +91 85930 00095 / +91 62382 49292.
- Provide photos and details of the issue.
- We will arrange a replacement or refund promptly.
6. Contact Us
For any questions regarding returns or refunds, please reach out to us:
Munnar Ezra Tea Pvt Ltd
CHITHIRAPURAM POST OFFICE, THATTATHIMUKKU, Munnar 685565
Contact Number: +91 85930 00095, +91 62382 49292
Email: sales@ezra.co.in
Effective Date: 18 December 2025